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Before you send us a note, please see if your question is answered here first.
How do I defer a race?
If you find you can’t make a race you’ve already booked, at any point up to deferral/transfer deadline you can email firstname.lastname@example.org and ask for your entry to be banked for something in the future or request deferral into a specific race if you know what you want to swap to.
How to I transfer my place to another person?
If you want to transfer your entry to another runner, at any point up to deferral/transfer deadline you can transfer your entry by following these instructions http://whitestarrunning.co.uk/race-transfers/
How do I know when I can transfer/defer up until?
All deadlines are given in the information section of each race on our website.
I’ve forgotten if I entered a race, how can I check?
Go to the event page on our website and click Participant list for the race. When new window opens, type name in search box. If your entered, you will appear in list.
Are entries to xxx still open?
Any race that still has availability for entries will be open and available to enter on Full on Sport.
How do I join the waiting list for a race that’s full?
If an event is full and has the waiting list enabled, you will be able to join the waiting list by logging in to your Full on Sport account and going to the event page and clicking on join waiting list.
How will I know if I’ve got a waiting list place?
If you’re on the waiting list and get a place triggered. You will receive an email from Full On Sport with a link to purchase the place. You will have 48 hrs to use the link then it will expire and the next person on the waiting list will get triggered.
I can’t log in to my Full on Sport Account?
Our mates at Full on Sport can help you if you are having difficulties with your log in or account details so give them a buzz 01935 385 924 or e-mail them on email@example.com
Even more questions answered on our FAQ page
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