FAQ'sThat's Frequently Asked Questions in old money
What races do you organise?
White Star Running organise trail and road races from Ultra marathon to Kids fun runs and loads of distances in between.
Based in the beautiful county of Dorset, White Star Running aims to organise fun, sociable races for runners of all abilities. We work hard to create races that are set in the best scenery our beautiful county can offer, running in places no one else runs. Races like the multi award winning Giants Head Marathon, Larmer Tee, Ox Races and Crafty Fox races. We also organise timed 12 hour races to run as far or as few laps as you want, like the Cider Frolic at our mate Bill’s Cider Brewery, and hopefully a 24 hour race soon.
We believe in races that are fun, marshals that are friendly, views that are awesome and beer that is cold. Keep Running Rural #jointheherd
Do you just organise trail races?
WSR bring their special touch to trail races as we love the Dorset Countryside.
What races can I run with my Dog in?
We try and be Canicross friendly where we can and it’s safe to do so. A list of 2019 races you can run with your dog are listed here whitestarrunning.co.uk/doggie-races/
What’s the minimum age for xxx race?
We are a race company, affiliated to UK Athletics. We use TRA (part of UKA) licenses for our insurance and therefore all our races are governed by UKA rules. Minimum age for all our Frolic races is 18 year.
The maximum distances permitted for the following age groups are:
From 12 years 3km, From 14 years 5km, From 16 years 6km
From 17 years 10km, From 18 years 25km, From 20 years 45km
We know other organisations let different ages compete in their events but these are the rules we are governed by.
What events can I run with my kids?
We love to make our events family friendly, so you can all come along and camp for the weekend and support those running. But the kids can join in with any of our Bell races that take place at Giants Head Marathon. A bit of fun, with a little running and some silly challenges and a great medal to show off to all your friends. We also have Kids races at Weekend at the Races, RunJurassic and Cider weekend.
How do I book camping?
Visit this page and select the race weekend from the drop down menu. Our campsites are in the heart of the event village, very close to start/finish areas. It’s a bargain price of £17.50 for the weekend per pitch no matter how many people or what your camping in.
Where can I see the race photos?
Race photos are expensive, so we have our own photographers and make photos available to you, free, on our Facebook page. This means any photos you or your supporters or fan club take can be added as well. Our pet photographer Bertie, will be on site to snap you looking your best, before, during and after the race. These snaps will then be uploaded in due course to our White Star Running Facebook Group
By entering the race you are giving your permission to have your photo taken. If there is a pic you object (didn’t get your right side, your bum looked too big etc.) please contact us and we will remove it. (Please note you must highlight the said photo we won’t root through all the pics looking for it)
Where can I buy a squeaky?
Our legendary squeaky toys are used as batons for relay teams during Frolic races and then given as part of goodie bags. Left overs can be purchased from the WSR shop
What’s a Lovestation™?
At our races we realise that sometimes you need a bit of boost at the bit in the race where you are starting flag, normally 20 miles in marathons, 7 or 8 in a half etc, so we have the Lovestation™. When you rock up to the Lovestation™ you can have a sit down and glass of something nice like flat Coke or a cider and chew on a cake or Scotch egg and just get your s*** together before venturing on to finish the race.
There may be a hug or two. The serious side is we can also have a look at you and assess whether you are in a fit state to carry on. We realise that most of our races are not easy and present some challenges, heat, cold, falling over, hills, exhaustion etc. can all take a toll and we are keen not to have any casualties. We take safety seriously and would only pull you out of the race if we felt you looked like death and for you to continue would put you at risk.
How do I?
How do I defer a race?
If you find you can’t make a race you’ve already booked, at any point up to deferral/transfer deadline you can email email@example.com and ask for your entry to be banked for something in the future or request deferral into a specific race if you know what you want to swap to.
How to I transfer my place to another person?
If you want to transfer your entry to another runner, at any point up to deferral/transfer deadline you can transfer your entry by following these instructions https://whitestarrunning.co.uk/race-transfers/
How do I know when I can transfer/defer up until?
All deadlines are given in the information section of each race on our website.
I’ve forgotten if I entered a race, how can I check?
Go to the event page on our website and click Participant list for the race. When new window opens, type name in search box. If your entered, you will appear in list. Alternatively you can log in to your account and click on your name and from the drop down menu select ‘My Entries’
Are entries to xxx still open?
Any race that still has availability for entries will be open and available to enter on Full on Sport.
How do I join the waiting list for a race that’s full?
If an event is full and has the waiting list enabled, you will be able to join the waiting list by logging in to your Full on Sport account and going to the event page and clicking on join waiting list.
How will I know if I’ve got a waiting list place?
If you’re on the waiting list and get a place triggered. You will receive an email from Full On Sport with a link to purchase the place. You will have 48 hrs to use the link then it will expire and the next person on the waiting list will get triggered.
How do I remove myself from the waiting list?
To take your entry off of the waiting list, you will need to log into your Full On Sport account and under ‘my entries’ next to the entry click cancel the waiting list space.
I can’t log in to my Full on Sport Account?
Our mates at Full on Sport can help you if you are having difficulties with your log in or account details so give them a buzz 01935 385 924 or e-mail them on firstname.lastname@example.org