Before you send us a note, please see if your question is answered here first.
How do I defer a race?
If you find you can’t make a race you’ve already booked, at any point up to deferral/transfer deadline, you can email [email protected] and ask for your entry to be banked for something in the future or request deferral into a specific race if you know what you want to swap to.
How do I transfer my place to another person?
If you want to transfer your entry to another runner, at any point up to deferral/transfer deadline, you can transfer your entry by following these instructions: https://whitestarrunning.co.uk/race-transfers/
How do I know when I can transfer/defer up until?
I've forgotten if I entered a race. How do I check?
Go to the Event page on our website and click 'Participant list' for the race. When the new window opens, type your name in the Search box. If you're entered, you will appear in the list. Alternatively you can log in to your account on Full On Sport and click on your name. From the drop-down menu, select ‘My Entries’.
Are entries to XXX race still open?
How do I join the waiting list for a race that is full?
How will I know if I got a waiting list place?
How do I remove myself from the waiting list?
To take your entry off of the waiting list, you will need to log into your Full On Sport account and go to ‘My Entries’. Next to the entry, click 'Cancel the waiting list space'.
I can’t log in to my Full On Sport account?
Our mates at Full On Sport can help you if you're having difficulties with your log-in or account details, so give them a buzz on 01935 385 924 or email them on [email protected]
Even more questions answered on our FAQs page.